After you have subscribed a customer to a service plan, you can perform operations with their subscription.
It is easy to find the required subscription by using the **Domains** page in Server Administration Panel. The page provides facilities to find a domain, a subdomain, a domain alias, a customer account, or a company by name. On this page, you can find relations between domain names and subscriptions and also view the following information:
- The hosting type associated with a domain name.
- The indication if a domain name is an alias.
To instantly view the content of each website from the liston the **Domains** page, click **View Site**.
Another way to proceed to a customer’s subscription is the **Customers page** \> click the name of the customer \> go to **Domains** tab or the **Subscription** tab. To learn more about the improved navigation among customers, resellers, and their domains and subscriptions, see Quick Navigation Among Plesk Objects.
Note that the administrator can manage both their own subscriptions, subscriptions belonging to their customers, as well as subscriptions belonging to customers of resellers. See the Helping Resellers Manage Their Subscriptions section for more information.
The following operations on subscriptions are available in **Subscriptions**.
## Changing Subscription’s Hosting Settings
Hosting settings of a subscription include: the IP address on which the subscription’s websites are hosted, database servers that the websites use by default, and credentials of a system user account linked with the subscription (used to manage files and folders of websites within the subscription, and to access the server via SSH or Remote Desktop).
To change a subscription’s hosting settings:
1. Go to **Subscriptions**, and click the *\* in the list.
2. Click **Customize** in the right sidebar.
3. Update the information and click **OK**.
## Adding Descriptions
You can add some notes, or a description, to a subscription. This description will be displayed in the list of subscriptions under the subscription’s name.
In addition to their own descriptions, administrators can view and edit descriptions that were added by resellers and customers. Resellers can view and edit descriptions that were added by their customers.
When creating a subscription, you can add your description in the **Description** box.
To manage descriptions of existing subscriptions:
1. Go to **Subscriptions**, and click the *\* in the list.
2. Click **\[add description\]** (or **\[edit\]** if there is a description added in the past) under **Hosting** (**Administrator’s description**). Modify the text of your description and click **OK**.
3. To remove the existing description, click **\[remove\]** and click **Yes** to confirm.
## Transferring Subscriptions to Another User
This means that you change an owner of a subscription, or, in other words, reassign a subscription to another user - another customer, reseller, or yourself. In this case, the subscriptions are automatically unbound from their plans and become custom.
Note
Customers can restrict additional users to accessing only a specified subscription within their hosting account. For this purpose, user roles have the corresponding permission. When you transfer the subscription that has such an attached user role, the role with all its users is also transferred to the new subscriber.
To transfer one or more subscriptions to another user:
1. Go to **Subscriptions**, and select checkboxes near the subscriptions that you are going to reassign.
2. Click **Change Subscriber**.
3. Select a new subscriber and click **Next \>\>**.
4. Review the information about the changes to be made to the subscription settings and click **OK**.
Alternatively, to transfer a single subscription, click the corresponding subscription name in **Subscriptions** and click **Change subscriber** in the right sidebar under **Account**.
## Suspending Subscriptions
Plesk suspends subscriptions automatically when their expiration date passes. In addition, you can suspend a subscription manually. This may be useful, for example, in case a website hosted within the subscription gets attacked.
The behavior of websites in suspended subscriptions is defined by one of the statuses (active, suspended, disabled) that you select in service plan or subscription settings (**Hosting Parameters** \> **Status of websites in suspended subscriptions)**. Websites, FTP, and mail services of suspended subscriptions are no longer available to the Internet users, unless the **Active** status for websites was selected. For more information about websites in suspended subscriptions, see Hosting Parameters of service plans and subscriptions.
To suspend a subscription:
1. Go to **Subscriptions** and click the *\* in the list.
2. Click **Suspend** in the right sidebar under **Hosting**.
To suspend one or more subscriptions at once:
1. Go to **Subscriptions**.
2. (Optional) Filter out active subscriptions:
1. Click the button next to the search field above the list.
This will open the list filter.
2. Under the **Status** filter, select **Active**.
3. Select target subscriptions in the list.
4. Click **Change Status** \> **Suspend**.
button next to the search field above the list.
This will open the list filter.
2. Under the **Status** filter, select **Active**.
3. Select target subscriptions in the list.
4. Click **Change Status** \> **Suspend**.
## Activating Manually Suspended Subscriptions
Once a subscription is activated, all the services provided with it start working.
button next to the search field above the list.
This will open the list filter.
2. Under the **Status** filter, select **Suspended**.
3. Select the subscriptions in the list.
4. Click **Change Status** \> **Activate**.
Note
Activating a subscription manually is good only for the subscriptions that were suspended manually. If you activate in such a way an expired subscription, it will be automatically suspended the next day. In such cases, renew the subscription as described further in this section.
To activate a subscription:
1. Go to **Subscriptions** and click the suspended subscription in the list.
2. Click **Activate** in the right sidebar under **Hosting**.
To activate one or more subscriptions at once:
1. Go to **Subscriptions**.
2. (Optional) Filter out suspended subscriptions:
1. Click the 
button next to the search field above the list.
This will open the list filter.
2. Under the **Status** filter, select **Suspended**.
3. Select the subscriptions in the list.
4. Click **Change Status** \> **Activate**.
## Renewing Expired Subscriptions
Plesk does not renew subscriptions automatically, so it suspends a subscription when the subscription expiration date comes.
To renew an expired subscription:
1. Go to **Subscriptions**, and click the *\* in the list.
2. Click **Activate**.
3. Click **Customize** under **Account** in the right sidebar.
4. On the **Resources** tab, set up a new expiration date, or select **Unlimited**.
5. Click **Update & Lock**.
Note
After this step, the system will not apply further changes of the plan settings to this subscription. If you try to sync this subscription with the plan, the subscription will expire again unless you set the **Unlimited** validity period for this plan.
## Removing Subscriptions
To remove subscriptions:
1. Go to **Subscriptions** and select the subscriptions that you want to remove.
2. Click **Remove**.
3. Click **Yes** in the confirmation box.
Note
If a subscription is removed, all backups created at the level of this subscription are deleted from the internal Plesk storage.